2

Shadow-Routing Based Control of Flexible Multiserver Pools in Overload

Stolyar, Alexander L., Tezcan, Tolga
Journal:
Operations Research
Year:
2011
Language:
english
File:
PDF, 392 KB
english, 2011
4

Can Yardstick Competition Reduce Waiting Times?

Savva, Nicos, Tezcan, Tolga, Yıldız, Özlem
Journal:
Management Science
Year:
2019
Language:
english
File:
PDF, 1.13 MB
english, 2019
5

Routing and Staffing in Customer Service Chat Systems with Impatient Customers

Tezcan, Tolga, Zhang, Jiheng
Journal:
Operations Research
Year:
2014
Language:
english
File:
PDF, 296 KB
english, 2014
6

When to Use Provider Triage in Emergency Departments

Kamali, Michael F., Tezcan, Tolga, Yildiz, Ozlem
Journal:
Management Science
Year:
2018
Language:
english
File:
PDF, 591 KB
english, 2018
10

Return home? Determinants of return migration intention amongst Turkish immigrants in Germany

Tezcan, Tolga
Journal:
Geoforum
Year:
2018
Language:
english
File:
PDF, 1.59 MB
english, 2018
13

Robust Design and Control of Call Centers with Flexible IVR Systems

Behzad, Banafsheh, Tezcan, Tolga
Journal:
SSRN Electronic Journal
Year:
2011
Language:
english
File:
PDF, 1.08 MB
english, 2011
14

Optimal Workflow Decisions for Investigators in Systems with Interruptions

Dobson, Gregory, Tezcan, Tolga, Tilson, Vera
Journal:
Management Science
Year:
2013
Language:
english
File:
PDF, 361 KB
english, 2013
16

Service Model with Different Service Rates and Prices

Rajan, Balaraman, Tezcan, Tolga, Seidmann, Abraham
Journal:
SSRN Electronic Journal
Year:
2014
Language:
english
File:
PDF, 514 KB
english, 2014
17

MANY-SERVER DIFFUSION LIMITS FOR G/Ph/n + GI QUEUES

J. G. Dai, Shuangchi He and Tolga Tezcan
Journal:
The Annals of Applied Probability
Year:
2010
Language:
english
File:
PDF, 2.41 MB
english, 2010
18

Control of systems with flexible multi-server pools: a

Alexander L. Stolyar, Tolga Tezcan
Journal:
Queueing Systems
Year:
2010
Language:
english
File:
PDF, 1.14 MB
english, 2010
21

Many-server diffusion limits for G / Ph / n + GI queues

Dai, J. G., He, Shuangchi, Tezcan, Tolga
Journal:
The Annals of Applied Probability
Year:
2010
Language:
english
File:
PDF, 363 KB
english, 2010
23

Design and Control of Customer Service Chat Systems

Tezcan, Tolga
Journal:
SSRN Electronic Journal
Year:
2011
Language:
english
File:
PDF, 690 KB
english, 2011
24

Optimal Workflow Decisions for Investigators in Systems with Interruptions

Dobson, Gregory, Tezcan, Tolga, Tilson, Vera
Journal:
SSRN Electronic Journal
Year:
2011
Language:
english
File:
PDF, 869 KB
english, 2011
28

Instability of FIFO in a simple queueing system with arbitrarily low loads

Tolga Tezcan
Journal:
Operations Research Letters
Year:
2009
Language:
english
File:
PDF, 1.20 MB
english, 2009
29

Stability analysis of N-model systems under a static priority rule

Tolga Tezcan
Journal:
Queueing Systems
Year:
2013
Language:
english
File:
PDF, 846 KB
english, 2013
32

Approximations for Chat Service Systems Using Many-Server Diffusion Limits

Cui, Leon, Tezcan, Tolga
Journal:
Mathematics of Operations Research
Year:
2016
Language:
english
File:
PDF, 467 KB
english, 2016
33

Asymptotically optimal control of many-server heterogeneous service systems with(H_{2}^{*})service times

Tolga Tezcan
Journal:
Queueing Systems
Year:
2012
Language:
english
File:
PDF, 753 KB
english, 2012
39

Optimal control of parallel server systems with

J. G. Dai, Tolga Tezcan
Journal:
Queueing Systems
Year:
2008
Language:
english
File:
PDF, 723 KB
english, 2008